"We bought a property through them. The whole experience was completely painless. They were the only Brandon Agent to show us all properties themselves, without resorting to getting the seller to do their job for them. They were helpful during the buying process and were happy to help us out with unusual requests even long after they had taken our money, which proves to me that they care that their customers are happy. When the time comes to sell, we will go to them first."
"We bought a house from them. They were equally as helpful and friendly after the sale as before it, which is very refreshing. It was a painless experience, and we will sell with them when the time comes."
"My wife and I have worked with Mark at MAC Estates since we put our first home onto the lettings market in 1984, when my employment necessitated working and living outside the UK. Throughout the next 10 years, we hardly had an occasion to even think about our home, such was the confidence that we had in Mark and his Team to manage our property as if it was their own. The MAC Estates Team alerted us on occasions when there was a problem but also provided us with possible solutions that enabled easy decision-making and all potentially stressful issues to be resolved quickly. Once back in the UK, we moved regularly so MAC Estates continued to look after our home and when in 2003 we purchased a second property, we didn’t consider anyone other than Mark and his Team to take this on for us as well. We have always wanted our tenants to feel that our home was their home whilst they lived there and Mark embraced this for us by engaging proactively with tenants to develop each property the way that the tenants wanted to as well as promoting the ethos to be good tenants and neighbours. In recent years, Ross has become more directly involved in the management of our properties and it is very much ‘like father, like son’ in his attitude to effective property management. The transition has been seamless and Ross’s Team keep us regularly updated on all aspects of the management of our homes with effective and personable communication. As landlords, my wife and I have had little to be concerned about whilst our homes have been managed by MAC Estates over the last 33 years! Wonderful people, wonderful Team."
Mr and Mrs G:
"Please accept this letter as thanks for your help and understanding selling our family home recently. Your patience, attention to detail & friendly approach made the whole transaction a lot less daunting. I am pleased I took my sons advice after his glowing praise of yourselves after selling his Weeting bungalow."